Refund Policy

Last Updated on July 17th, 2019

We stand behind all of our products and your satisfaction is very important to us. All purchases made from Bot Smith (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.

 

General

 

Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

 

Physical Products

 

Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.

 

If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at (971)-351-4379 during the hours of 9 AM – 6 PM EST, Monday through Friday for refund procedures.

 

Digital Downloads

 

All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. 

 

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at (971)-351-4379 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

 

Live Event Tickets

 

All live event tickets are non-refundable, with no exceptions. If for any reason you are unable to attend, you can request a 100% credit at our online store, or you may use the credit for a future live event. *Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.*

After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket will be forfeited, and you will receive store credit in the amount of the money paid. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to